Practice Consultants

Julie Carleton

Clinical Informatics and Professional Practice Standards

"The two words information" and "communication" are often used interchangeably but they signify quite different things. Information is giving out; communication is getting through."  - Sydney Harris

Julie has been with Providence Health Care in a variety of professional nursing roles including Staff Nurse, Clinical Nurse Leader, Nurse Educator, and Patient Care Manager. As the Practice Consultant for Informatics, Julie works in partnership with IMITS to ensure information systems support clinicians in the provision of optimal care to patients and families. She also supports the Clinical and System Transformation (CST) Project and facilitates the development and integration of a new information system processes to enhance communication and access to patient care and information.  As part of the professional practice team, Julie uses a best practice lens to lead current electronic and paper information systems to support clinicians to provide best care.



Jean Carne

Orientation and Mentorship

“We best serve our patients and their families when nurses and their colleagues are supported in their knowledge and skill acquisition and development in their everyday practice. Much of my nursing career has been about contributing to the creation and nurturing of practice environments that foster excellent patient care. In the role of Practice Consultant, it is an honour and privilege to support teams that both provide excellent patient care, but also enhance the capacity of the nursing teams they support.” 

Jean has worked at PHC since coming to St. Paul’s Hospital in 1987 to work as an RN in the ICU/CCU. Since then she has held many leadership roles, including Clinical Nurse Leader and Operations Leader. Jean earned her BScN from UVic in 1997 and her MSN from UBC in 2010.  Her academic focus was on Nursing Leadership and Quality Practice Environments.

Jean’s current portfolio involves review and oversight of orientation programs for nurses, as well as the Employed Student Nurse and New Grad Programs. The General Nursing Orientation has been revised recently and an orientation framework for Nurse Practitioners is underway. Jean also supports the work of the Clinical Resource Nurse team and the Wound, Ostomy and Skin Care Team.



Sara Charlton

Patient and Family Centred Care

 “I am passionate about Patient and Family Centred Care because it lets us collaborate directly with the people we serve to effect change in health care.”

Sara started her career with Providence Health Care in 2003 after graduating from the University of British Columbia with a BSN. She worked in several areas and in several different roles before joining the professional practice team in 2011.

Sara is the leader for the Care Experience strategic direction which is the key avenue for bringing Patient and Family centred care into all of the work done at Providence Health Care. She is responsible for ensuring patients, residents and families experience culturally safe, socially just, patient and family centred care across the organization. This work aims to create mutually beneficial partnerships between care providers, and patients, residents, and families. This approach has been shown to lead to better health outcomes and greater patient, resident and family experience.


*From Oct 2016 to Jan 2018, this role will be filled by Kate McNamee (


Isabel Diogo

Medication Safety and Pharmacy Nursing

“Technically the biggest safety system in health care is the minds and hearts of the workers who keep intercepting the flaws in the system and prevent patients from being hurt. They are the safety net, not the cause of injury.”
- Berwick DM. Crossing the quality chasm: health care for the 21st century [presentation]. Quality in Healthcare 2002: Conference of the Canadian College of Health Service Executives; Toronto (ON); 2002 Feb 14-15.

Informed by the Mission, Vision and Values of Providence Health Care, and working closely with Pharmacy staff, Isabel supports professionals across the organization in meeting their professional standards and in their work, moving forward the strategic goals of the organization. Isabel works to ensure the structures, processes and resources are available so that staff can manage medications safely, effectively and efficiently, which allows them to provide individualized medication therapy most appropriate to patients within their care. Our accountability is demonstrated through achieving excellence in meeting the Accreditation Canada Managing Medications Standards.



Cindy Elliott

Scope of Practice and Quality Practice Environment

“As a Practice Consultant I get to work with leaders and teams across the organization which has provided me the opportunity to learn about and influence the care we provide to patients/residents and families.” 

Cindy has been part of the Providence Health Care team since completing her BSN at the University of Victoria in 1999.  Her career path leading to Practice Consultant includes working at the point of care in medicine and emergency, working as a Clinical Coordinator and Operations Leader; she is currently enrolled in the MSN program at the University of British Columbia.

Cindy’s work as a Practice Consultant includes providing support to leaders across the organization related to Practice questions and concerns. Some highlights include Code-H being acknowledged as a Leading Practice by Accreditation Canada and Cindy being awarded the Meuser Memorial Leadership award.




Education Strategy

The Practice Consultant for Education Strategy is part of a team who are accountable for the quality and outcomes of education programs offered to employees at Providence Health Care (PHC). Examples of these programs include; staff orientation; nursing skills lab; simulation and educator pathway program. The Education Strategist also assists in the design, delivery and evaluation of nursing practice changes, changes to a existing nursing practice standard, and assisting with future educational strategies such as building capacity in simulation; informatics competencies for staff and working on the regional clinical system transformational learning advisory group.